Refund and Shipping Policy of Barrix Agro Sciences Pvt Ltd

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc. the refund is processed.

The order may be cancelled before shipment due to any of the following reasons:

• The specific product is out of Stock
• The order could not be shipped within the specified timeline
• On customers’ request within 2 days from the date of order placement
  
• The shipping address is not serviceable
• Any other reason beyond the control of Barrix

The orders may be cancelled post shipment and delivery due to any of the following reasons:

• Established defect in the product which Barrix is not able to either replace or repair
• Correct product could not be delivered
• Shipping address found to be untraceable, wrong, incomplete, locked and customer not available
• Products damaged during transit and delivery not accepted

Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.

Conditions

• Cancellation and refund requests for products shall not be eligible under warranty
• The refund shall be processed only after the product is shipped back and received by Barrix
• Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible
• The return courier AWB/tracking number not intimated to customer support team is not eligible for refund
• The order returned must accompany all the accessories which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount
• Any charges levied as tax is not eligible for refund

Note:Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.

Refund Process:

• Please connect with our customer care via email or call
• The customer care team will validate the request by checking the timelines, product type, warranty terms, etc. and shall take the request for refund or exchange
• Ensure to collect the return address from customer care
• Pack the product properly and label the product with the order number, return address and your address
• Follow the instructions of customer care carefully for packaging and returning the product using courier services
• Ensure that the AWB / tracking number is shared with customer care
• The order shall be considered for refund only if Barrix receives the product in undamaged condition

Caution: Please ensure to pack the product properly before handling it over to courier.

Exclusion

A refund can be refused if the following conditions are met

• The product is completely broken and unusable or with scratches or incomplete as per Barrix claims from the customer
• The product is returned beyond the required return date
• The order returned does not accompany all the accessories which were serviced along with the order
• Any other product which Barrix Agro Sciences deems fit from time to time

Please Note

• On cancellation of an order, you are entitled to receive refund as per timeline mentioned below
• Shipping charges shall not be refunded
• Barrix is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above

Refund Timelines: 8 - 10 working days*

* Note Working Days are Monday to Saturday excluding holidays

• We will process the refund after receipt of the product by Barrix. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement
• Refund Cheque will be issued in the billing name unless otherwise advised by customers
• In case the refund Cheque is lost by customer, Cheque will be reissued in 15 days on the receipt of affidavit
• In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer
• If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance

Shipping Policy

We will send you a shipping confirmation email when all or part of your order is shipped. The email will include the Courier tracking number.  You can check the status of your order anytime by clicking on the link sent to you in mail.

Shipping Charges

The rate charged for the shipping of your order is based on the size and weight of products and your location. Before the final checkout page, the cost of shipping will be displayed as well.

Delivery Time

Estimated delivery time will vary based on your location. This will be shown to you on placing the order which will be 7 - 9 working days. It is possible that our courier partners may have a holiday between the day you placed your order and the estimated date of delivery. In this case, we would need to add a day to the estimated delivery date.